How We Work
A clear, transparent and collaborative process — designed to deliver results you can rely on.
Every engagement with LianGroup begins with listening. We do not apply off-the-shelf solutions to complex, nuanced situations — we invest time in understanding before acting. Here is how that translates into practice.
Five Stages of Engagement
Initial Consultation
We begin with a no-obligation conversation — in person, by video or by telephone — to understand your situation, goals and timeline. There are no standard questionnaires here: we listen, ask the right questions, and make sure we genuinely understand your context before offering any direction.
This stage is free of charge. We believe that good advice begins with real understanding, and we are not prepared to offer either until we have it.
Needs Assessment & Scoping
Following the initial consultation, we conduct a thorough assessment — reviewing market conditions, relevant relationships, cultural factors and practical constraints. We then present a clear scope of work: what we will do, how long it will take, what it will cost, and what you can expect to achieve.
Our proposals are detailed and honest. If we think a goal is unrealistic, we will tell you — and explain why.
Strategy Development
With scope agreed, we develop a tailored strategy. Depending on the engagement, this might mean a China market-entry roadmap, an art acquisition plan, a cultural training curriculum or a cross-border negotiation approach. The strategy is collaborative — we draft, you review, we refine.
We draw on our internal expertise as well as our network of trusted partners: legal advisors, cultural specialists, market analysts and on-the-ground contacts across China and internationally.
Implementation & Delivery
We work alongside you through implementation — managing key relationships, providing cultural interpretation, facilitating negotiations and ensuring that plans translate into tangible outcomes. You have a dedicated LianGroup contact throughout, with regular progress updates and clear communication at every stage.
Communication is a priority. We provide updates in the format and frequency that suits you, and remain accessible when circumstances change or decisions need to be made quickly. When challenges arise — as they sometimes do in complex cross-cultural work — we address them directly and keep you fully informed.
Review & Ongoing Support
We do not disappear when the initial work is done. After delivery, we conduct a structured review to measure outcomes against objectives, identify what worked and what could be improved, and discuss whether ongoing support or follow-on work would be of value. Many of our clients become long-term partners — which we consider the highest measure of our success.
Ongoing support can take many forms: a retained advisory relationship, occasional project work, introductions to new partners, or simply being on hand when questions arise. We are flexible and responsive to what each client actually needs — not locked into a fixed service model. The relationship matters to us long after the initial engagement concludes.
What to Expect, What We Need
A successful engagement is a two-way relationship. Here is what you can count on from us — and what we will need from you to deliver the best results.
What You Can Expect From Us
- Clear, written communication at every stage
- Realistic timelines — we tell you if something isn't feasible
- A single point of contact for the duration of the engagement
- Confidentiality of your information, with an NDA available if required
What We'll Ask From You
- A clear statement of your goals and any constraints
- Timely feedback at review points so the project stays on schedule
- A designated contact person on your side for decisions and approvals
- Any background materials, access, or context relevant to the project
How We Price Our Work
We believe in pricing that reflects scope and value rather than one-size-fits-all rate cards. Below are the three ways most engagements are structured.
Fixed-Fee Project
- Defined scope & deliverables
- One-off or time-limited work
- No ongoing commitment
- Transparent fixed price
Monthly Engagement
- Dedicated LianGroup contact
- Regular progress reviews
- Flexible scope month to month
- Priority response & availability
Complex Projects
- Multi-phase or long-horizon work
- Bespoke team & resource allocation
- Detailed written proposal
- Free initial scoping call
All engagements begin with a free initial consultation. Fees are always confirmed in writing before work commences.
FAQs
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